In this guide, we will discuss the role of Salesforce customization consultants, their responsibilities and what to do before hiring a Salesforce customization consultant. Most importantly, we will also describe how you can find the right Salesforce customization consultant for your business.
Introduction
Salesforce Customization is the process of modifying Salesforce workflows and fields to meet specific business requirements. This can include creating new objects, modifying existing ones or even removing them altogether. It also involves adding new functionality to your Salesforce environment which helps you adapt your processes to specific needs.
It’s important to note that customization services are available only through certified salesforce consultants with deep experience in building customizations using Apex and Lightning components.
Who is a Salesforce Customization Consultant?
A Salesforce customization consultant is a professional who has a deep understanding of the Salesforce platform and its various modules. A Salesforce customization expert can help you understand your clients’ business requirements, suggest the best solutions for them, and work on your projects to develop those solutions. They have thorough knowledge about the Salesforce platform and can assist you in resolving issues faced by your clients on their implementation.
Salesforce customization consultants are not only able to identify what issues need to be resolved. But also provide suggestions that help businesses get maximum benefits out of their CRM system.
Role of Salesforce Customization Consultant
Salesforce customization consultants are the people who can design, develop and maintain the Salesforce applications. They can solve business problems by implementing customizations in the Salesforce CRM system.
Salesforce customization consultants have expertise in designing the following:
- Salesforce architecture such as designing cubes, data models, processes and flows.
- Security setup and user management like profiles, permissions and roles with respect to your business requirements.
- A user interface such as the look-and-feel of application screens, navigation menus or pages etc makes it easier for users to use it without any issues.
- Reporting features like dashboards and reports for understanding customer behaviour or sales data over a period of time
- Integration capabilities with other applications like Oracle Financials or SAP Business One etc.
Why should you hire a Salesforce Customization Consultant?
Following are the key reasons to hire a salesforce customization consultant:
- You can save money.
- You can save time.
- You can get the best results.
- You can get the best value, which is another way of saying you will pay less and get good work done at the same time.
- You can also expect a team of experts who are highly skilled in their field, so you will be working with them for your Salesforce customizations project instead of trying to find and hire one yourself, which would be harder than it sounds!
How to hire a proper Salesforce customization consultant?
If you want to hire a proper Salesforce customization consultant, here are a few things to keep in mind.
Good reputation
Make sure they have a good reputation. In this industry, not all companies are created equal. Just like any other profession, there are some great ones out there and then there are others that might not be so great. So before hiring anyone for your job, make sure they have a good reputation in the community and/or field of work. The best way to do this is by checking their previous work done as well as how many clients they’ve worked with before.
Certifications
Look for a Salesforce customization consultant who is certified. This certification comes from Salesforce itself and it shows that they know what they’re doing when it comes to working with this particular system or any other software program out there since most people don’t start out knowing everything about anything when first starting out their career path (usually).
A lot of times these days though because technology keeps changing every year so quickly nowadays it can sometimes get difficult keeping up with all this new information coming around often enough, especially if someone hasn’t been doing something long enough yet due to lack of experience which means having more knowledge than usual may actually cause more problems than help to solve them too quickly which could lead into wasting valuable time money resources etcetera on unnecessary tasks instead focus on what really matters most right now at least until later down.
Expertise
Make sure the salesforce consultant you are going to hire has the expertise in the domain you are looking for. Only a Salesforce consultant who has the same domain expertise as business needs can help solve the business problem. And carry out the whole project seamlessly and very efficiently to deliver the results.
Previous Project
Also, look for the previous project the company/salesforce consultants have done and what was the efficiency of the projects? It helps you in understanding the capabilities of individuals and whether this salesforce consultant will help you or not in delivering the best desired results.
What you should do before hiring a Salesforce customization consultant?
Before hiring a Salesforce customization consultant, it is necessary to have a clear understanding of your requirements.
You should also ensure that you check their experience in customizing other platforms as well as their portfolio. This will help you understand whether the person has sufficient expertise in the area or not. You can check references provided by them along with past projects so that all your doubts can be clarified before hiring them.
It is recommended that one should always inquire about their hourly rate first because it differs from one company/individual to another person or firm on account of several factors like location, skillset required etc.
In case there is any discrepancy found between what was promised initially and what was done later on during the implementation phase then payment terms must also be checked thoroughly before finalizing anything else because there might be some hidden charges being levied without prior knowledge which could lead towards huge losses for both parties involved (i..e., client & agency).
How much does a Salesforce customization consultant cost?
The cost of a Salesforce customization consultant depends on the type of project you are going to hire them for. The more complicated the task is, the higher will be its price. For example, if you want your consultant to build an entirely new application for you. Then this could cost anywhere between $10K and $50K. Depending on how hard it is to build that particular app or solution.
The next thing that affects the price is the number of hours required by your developer(s) to complete their tasks successfully. In the case where they need more than 500 hours then chances are they will charge you somewhere around $150-$200 per hour (this figure varies from one vendor to another). If they can finish within 300-500 hours then expect them to charge around $75-$125 per hour (again this figure varies from one company/developer team).
Also, Read – What is Salesforce Development Services
Conclusion
The key points learned from this article are:
- There are many benefits of hiring a Salesforce customization consultant. You can get to your goal faster, plus you’ll have a better end product that works for you.
- It’s best to hire an experienced consultant who has worked with many companies in the past. They will be able to understand your needs and create something that suits your business perfectly.
- Be sure to read their reviews, so you can see how they’ve handled similar projects in the past.
To conclude, before you hire a Salesforce customization consultant, you must first ensure the quality and growth of your business. After all, it is the sales team that drives your business in various directions. Make sure to look for someone who can fulfil your needs and requirements in terms of knowledge, experience and skills.
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