Supplier Engagement – Gaining Feedback and Insights from Suppliers – FOTP Research

As a key Stakeholder Group, your Customers generate the revenue that drives your business forward. To do this successfully, it’s vital to understand and take into account the views/feedback of your customers when making commercial decisions and developing future strategy. Conscious of the maxim that ‘you shouldn’t mark your own homework’, engaging FOTP Research, a specialist B2B research company, as an independent third party to work with you, is the best way forward.

We will work with you to:

• Understand your requirements
• Develop the survey
• Conduct the customer satisfaction research
• Analyse the data and
• Present the insights

As a key Stakeholder Group, your Suppliers are crucial in enabling you to develop the products/services to better meet your customers’ requirements.  Suppliers can range anywhere from Transactional to Strategic, from Exclusive to Shared and more and more frequently are being considered pivotal to enable a company to deliver its business plans. Given the growing importance of suppliers, it is becoming increasingly relevant to understand their views and gather their feedback. In an increasingly competitive environment, to have strong, positive, collaborative relationships with your key suppliers is becoming a strategic imperative and key competitive advantage. Suppliers often have choices: who they work with, who they invest with, who they chose to develop strategic relationships with. The most successful companies often have the most successful supplier relationships with strong supplier engagement.  But how do you know how successful your supplier relationships are, without some form of measurement.

Conscious of the maxim that ‘you shouldn’t mark your own homework’, engaging FOTP Research, a specialist B2B research company, as an independent third party to work with you, is the best way forward.

We will work with you to:

• Understand your requirements
• Develop the survey
• Conduct the supplier satisfaction research
• Analyse the data and
• Present the insights

• Employees and their performance are crucial to the overall success of your company.  It’s essential to make sure that your workforce is engaged with and aligned to your strategy – engaged colleagues lead directly to improved performance for your business.

  In addition to ensuring your teams have all the tools they need to do the job and are having regular 1:1’s with their line managers, engaging an independent third party such as Finger on the Pulse Research, to undertake a regular Employee Engagement Survey will enable you to understand and measure the level of employee commitment, engagement, motivation, but also how they feel about the strategic direction of the business and whether they’d recommend others to work for the company.

  All this needs to be measured to ensure your business and your whole workforce are pulling in the same direction and working together to deliver strong performance and growth. This is where Finger on the Pulse Research come in.

  Conscious of the maxim that ‘you shouldn’t mark your own homework’, engaging FOTP Research, a specialist B2B research company, as an independent third party to work with you, is the best way forward to develop and conduct an Employee Engagement Survey for you.

  We will work with you to:

  • Understand your requirements
  • Develop the survey
  • Conduct the Employee Engagement Survey
  • Analyse the data and
  • Present the insights
  • Contents hide

    1 Step 1: Scoping the target respondents and understanding your business

    1.1 We hold initial meetings with our clients to achieve the following:

    2 Step 2: Qualifying the core components of successful relationships with your employees

    Step 1: Scoping the target respondents and understanding your business

    We hold initial meetings with our clients to achieve the following:

    • Clarify research requirements and potential areas to measure
    • Understand current processes and business characteristics
    • Agree the appropriate employee groups to gain feedback from
    • Recommend and agree an appropriate sample size
    • Provide a full project schedule to include timelines and deliverables

    • Step 2: Qualifying the core components of successful relationships with your employees

      • The key drivers of employee relationship performance are identified by conducting a number of in-depth telephone interviews with a sample of your employees
      • The output of these interviews are clearly defined Performance Areas and the individual Performance Attributes that determine your employee engagement
      • Alternatively, we can work directly with the client and based on our shared knowledge, can determine the list of Performance Areas and Attributes to be measured
      • An appropriate research solution is suggested and agreed upon, which could include online surveys, focus groups, in-depth interviews and telephone interviews