QuickBooks crashed when opening the company file – Latest Guide


What to do when QuickBooks crashed when opening the company file?

If you repeatedly get the notice “A issue caused the programme to stop working correctly, or Windows is trying to find a solution” anytime you try to access the QuickBooks software, there may be a problem with your computer’s operating system. It’s possible that QuickBooks freezes up whenever you try to open the company file. The correct way to proceed through the troubleshooting process is to begin by examining the symptoms and learning about the reasons. Based on this information, we will identify appropriate yet suitable solutions to the troubleshooting issues. Keep up with this blog’s posts in order to solve this technological hiccup in an effective manner.

Dealing with the problem that is related with the company file can be challenging due to the fact that even a single mistake can lead to other technological challenges, some of which may be unrecoverable. You should get in touch with the authorised QuickBooks troubleshooting professionals at +1-888-704-1357 if you want to get rid of this error in a safe and efficient manner.

Why do customers of QuickBooks run into problems opening their company files that cause the programme to crash?

It is of the utmost importance to do an analysis of the error. Users are able to obtain a better grasp of the problem and solve it appropriately after learning about the causes, which is one of the reasons why this step is a required one. The following are some of the most likely contributors to the occurrence of this error:

  • In order for the QuickBooks software to operate without hiccups, the QBWuser.ini File is necessary. Errors of a significant nature can be produced by the file even if they are only slightly corrupted.
  • It is possible that the users are attempting to access a file belonging to the company that is either destroyed or corrupted. This is a possibility.
  • There is a possibility that the users did not carry out the steps of the QuickBooks software installation procedure correctly, which results in the application being hosted incorrectly.
  • Using a workstation with low-end hardware or failing to update critical components such as Microsoft Windows, the QuickBooks application, and other important components.
    It’s possible that a damaged hard disc could cause QuickBooks Desktop to fail while you’re trying to open your company file.
  • It’s possible that the installation source for the software is corrupt, or that some essential files are missing.
  • Your company’s filing does not have a name that adheres to the criteria, which state that the name must be longer than 210 characters and cannot include any letters that are not found anywhere else in the alphabet.
  • Keeping the QuickBooks software and all of its components in an external storage device rather than on your computer’s hard drive.
  • It is recommended that you exit all of the applications on your computer before attempting to access the corporate file. This is because any applications that are running in the background could potentially interfere with your ability to access the file. Because running numerous apps at once can take a bigger bandwidth of data, or they may block the path that leads to the firm file.

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Notable Signs and Symptoms of the QuickBooks programme crashing when opening the company file

It is essential that you make an estimate of the degree of resemblance between the problems you are currently experiencing and the problems that confirm the existence of the error. It is highly recommended that you compare the signals you are experiencing with the symptoms that are given below.

  • Despite the numerous tries that were made, the QuickBooks application would not launch.
  • You are confront with the identical problem message each time you make an effort to open the QB software or the business file.
  • The amount of time it takes for the software to load lengthens, and even after that, it still won’t open.
  • Your workstation has crashed, or Microsoft Windows is not responding to the orders you’ve given it.
  • “QuickBooks crashes when registration” is another potential problem that could arise for you.
  • The computer starts behaving slowly and sluggishly, and the apps become unresponsive.
  • The users may be able to access the company file or the QuickBooks software in some instances, but they will be unable to interact with either of these.

Practical solutions for the problem where QuickBooks closes unexpectedly when opening the company file

The very first step would be to restart the system and turn off the antivirus software, as there is a possibility that a misconfiguration of the antivirus is what is preventing access to the company file. In this case, restarting the system and turning off the antivirus software would be the very first step. As soon as you have this information, you will be able to go on to the next step in the troubleshooting process. The users can run into this issue in two key contexts, and we will go over each of those scenarios in the following paragraphs. Imply the solutions based on the scenario that you are now dealing with.

In the first scenario, the software QuickBooks crashes when it is operating normally.

Method 1: From the QuickBooks File Doctor, access and use the System Repair Tool for QuickBooks.

The use of these automatic technologies eradicates problems such as “QuickBooks abruptly stops working.” The certified tools can be utilize to overcome a variety of faults, including those associated with the corporate file, Network issues, programme issues, and more.

  • You may find the QuickBooks file doctor by searching Intuit’s website for it.
  • Install the tool and save it in a location that will make it simple to locate at a later time.
  • Now, in order to configure the tool, you need to begin by agreeing to all of the terms and conditions. And then you need to follow the on-screen directions exactly.
  • Begin by launching the QB file doctor, and then look for the QuickBooks system repair tool.
  • Give the tool permission to find all of the problems and solve them automatically.
  • Restart the system and then open the same company file.
Method Two: Identify and Afterwards Rename the Qbuser.ini File

Users of the QuickBooks software would be unable to run the programme. If it did not have the QB.ini file, which is one of the fundamental components of the programme.

  • To begin, navigate to the directory folder of QuickBooks, which is almost often located on the C drive.
  • Find the file named QB.ini, and then right-click on it.
  • Click the rename button, and then alter the name of the file so that it reads “QB.ini.old” instead of “QB.ini.”
  • Save the modifications, then try to open the company file after you have restarted the system and saved the changes.

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The second circumstance is when users are attempting to reconcile the accounts in QuickBooks and the programme crashes.

Method 1: Navigate to the ND and TLG Files, and then Rename Them

QuickBooks relies on two files. The network descriptor file and the transaction log file—to save all of its vital data and information. We will correct the problems with these files shortly. By putting into action the measures that are outline below.

  • In order to manually rename the files. Navigate to the folder in which the company file is store. And perform a search for the files that have the ‘.ND’ and ‘.TLG’ extensions.
  • At the very end of each file name, append the ‘.old’ file extension, and then lock the changes.
  • Perform a system reboot, then attempt to open the corporate file.


After carrying out the troubleshooting steps outlined above. The error message “QuickBooks crashed when opening the company file” must not continue to appear. If this occurs, you should not hesitate to call the certified team. Our QuickBooks team have skill in troubleshooting pros at the following number: +1-888-704-1357.

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