Management information technology is a set of methods and tools for searching, collecting, processing, storing, transmitting and protecting information and knowledge to solve management problems based on software and computer and telecommunications technology. The universal solz is the Best IT Services Company in USA. In modern management, automated information technologies are increasingly used, ie management technologies implemented using hardware and software.
Main functions of modern information
The main functions of modern information technologies of enterprise management are search, collection, processing, storage of necessary data, production of new information, solution of optimization problems. The task is not only to automate time-consuming, regularly repetitive routine operations of processing large amounts of data, but also by data processing to obtain fundamentally new information needed to make effective management decisions.
The development of information management technologies of the organization is precede by a detail survey and analysis of the managed object, tasks and management structures, content and information flows. Based on this analysis, an information management model of the organization is develop, which captures the relationship between data processing tasks and new information flows. Then the choice of technical means is made and the corresponding information technology is developed.
Information technology is beginning to play a leading role in managing the development of virtually any socio-economic process. The efficiency of social production is largely determined by the degree of use of information processing tools (computers, copiers, telephones, software), the density of the flow of inventions of new products and new technologies using computer programs. That is why added value is a product of information transformations. However, one should not think that information technology
The main functions of modern information technology
In the economy of any developed country or region, information management becomes the basis of any improvement, any progress. The information component is beginning to dominate in any industry and in any business. The development of the information component is both a factor, an indicator and a result of the development of a country or region. Information and communication opportunities of a country or region become the driving force of their development. In other words, the development of information infrastructure becomes a factor in the attraction and development of business activity.
Uses of information technology
At the same time, information technology not only saves resources, but also leads to fundamentally new solutions that are beginning to form the essence of public life. Many modern activities cannot be carried out outside of information technology. Many people in social production use computers in their work.
In modern work, people are increasingly using the Internet as a universal means of finding and sharing information. They also use mobile phones with their internet access features.
Currently, the practice of managing commercial firms uses a variety of systems offered by software vendors. Among them, the most common are.
- Enterprise Resource Planning (ERP ) systems . This is a class of integrated management systems, which is a unified centralized database, a single application and a common user interface for managing financial and economic activities. They cover such areas of enterprise activity as planning and forecasting, sales management, inventory management, production management, procurement, finance, etc. (Repairs, management reporting, consolidation).
- Customer Relationship Management (CRM) systems. This is a class of management systems for external relations of the enterprise. CRM customer relationship management systems include management techniques that increase sales efficiency. Many systems of modern marketing are reflected in such systems. They manage the company’s relationships with its customers (customers), partners, dealers and the outside world. It is a tool for automating the work of marketing, sales and customer service, as well as a set of additional services in the form of corporate portals, call centers, online help desks for customers, corporate knowledge bases, etc.
- BI (Business Intelligence) analytical support information systems. They are a data warehouse with a set of tools for retrieving data from ERP and other systems and methods for further analysis of the collected data. Modern information technologies have an essential feature: if at the dawn of their appearance the means of automation of information processing were mainly apply to the already existing management procedures, recently the situation has change radically. Information technology is becoming a kind of catalyst for the spread of best management practices and modern management technologies. At the same time, they optimize business processes in accordance with the latest advances in management theory and practice.
The main result that the customer receives – An effective enterprise management system based on network computer technology. By optimizing business processes, mechanisms to support management decisions, it is possible to obtain additional resources for development and significant competitive advantages.
These are not always complex and extensive systems, sometimes they help people in very ordinary and routine activities. For example, consider the information system in hotels in the Grecotel chain. This system was created before the Olympics in Greece, and was further develop during operation in many hotels in this chain.
Grecotel hotels are large hotels, most of which are position as holiday hotels on the coast. During lunch in the restaurant at the same time there are several hundred people, each of whom is counting on personal service. And every guest receives just such a service – fast, efficient, personalized.
Each waiter has a compact personal computer instead of a notebook, connected via Wi-Fi to the hotel’s central server. Once the waiter has accepted the order from the customer, it is instantly transfer to special interfaces in the kitchen. In the cupboard, where orders are complete. Then the formed order arrives in a hall of restaurant with indication of a table of the client. Thus in the automatic mode the account which the client pays at the end of term of stay in hotel is form. With this online information system you can also find out when a customer has settled in, when he is going to leave the hotel, whether he has previously used the services of this hotel chain, where he resides, what services he received at the hotel and how much to pay for them.
The system solves several tasks at once. First, the order is execute much faster than using traditional technology. The accuracy of order fulfillment also increases. The number of required waiters is reduce, all the work of the restaurant is streamline. There is a possibility of daily control of activity not only of all hotel, but also separately of restaurants and bars. Moreover, online you can monitor the activities of the entire hotel chain.
This system can be attribute, on the one hand, to the ERP system. On the other – to the CRM system, as it has the function of collecting personal information.
This example is also very illustrative in that the system, being quite. New in 2004, ceased to be so until 2010. In one of the squares of Bern in the summer of 2010 in a small restaurant focused on quick individual service of tourists. You could see the likeness of the system, which was the pride of managers of one of the best hotel chains just 6 years ago. The universal solz provide the search engine optimization services in USA. In other words, management information technology is rapidly evolving and rapidly becoming obsolete. Innovations in management are growing so fast today that they can be compare to innovations in nanotechnology or genetic engineering.
Management information systems
Management information systems are actively use not only in the management of corporations, but also in state and municipal government. In the management of universities, state and public organizations. Every inhabitant of the city can not only get the necessary information about the work of city organizations. But also send a request, print a document, take part in a survey of residents. In other words, the information technology used in urban governance promotes democracy and brings city government closer to urban dwellers.
Systems that ensure the use of new information management technologies are being actively implement in the practice of Russian organizations. Due to the high pace of information technology development in the last decade. Russia has been able to reduce the gap with developed countries. But the level of informatization of the economy and society.