Here is what you need to do when QuickBooks Payroll not working

QuickBooks Payroll Not Working
QuickBooks Payroll Not Working

QuickBooks provides lucrative deals for its Payroll service. Payroll is an essential document and has to be tracked and updated on time. So, it can be very annoying when anything but QuickBooks Payroll does not seem to be working. And it gets worse when using different browsers makes no difference at all. But frown no more, mate; we have you saved with guidelines for troubleshooting error- “QuickBooks Payroll not working.” Let us understand what it is and how to get it fixed.

If you wish to know more about this blog or the payroll deals, or any other relevant thing, contact our experts in Payroll Customer Service at +1-855-948-3646, who will counsel you thoroughly.

What are the reasons for the error – QuickBooks Payroll not working?

Let us have a look at why QuickBooks Payroll puts up a problem in moving ahead. There can be varied reasons for this. Technically, what happens here is that whenever you open or visit a website, the browser collects all the information, files, downloads, etc.

1. These old and useless files can pose remote problems associated with display or access.
2. Improper connectivity of QuickBooks with browser.

So the first thing you need to do is to clear your cache and cookies, and then enhance the performance of the browser that you are using to access QuickBooks.

Let us see what it takes to fix “QuickBooks Payroll not working”

There are two ways through which you can fix the glitch. Follow the guided instructions and enable QuickBooks Payroll to get back to the working condition so that you can process further. The antique files and slow connectivity must be resolved. Now, learn how it is done easily and systematically.

Read this related article to know about: QuickBooks Error PS038

Solution 1:

Step 1- Clear your browser’s cache and cookies from time to time

Clearing your cache and cookies is the primary step that you will be requested to perform whilst using QuickBooks Online. Although QuickBooks uses cache and cookies to run faster for repeated visits, they sometimes end up blocking specific sites as they get worn out.

1. Select the browser that you are using: Google Chrome, Mozilla Firefox, Safari for Mac, iPhone, and iPad, Microsoft Edge.
2. Now clear the cache. After clearing cache files, restart the browser.

Step 2- Clear cookies from the browser related to QuickBooks and Intuit

If clearing the browser’s cache has turned into action in vain- it is because you will also need to clear Intuit-specific cookies in addition. It will change the preference of websites you have been using, which had caused this error. Please note that essentially you need to clear Intuit-specific cookies separately.

You need to make different settings for different browsers:

For Google Chrome

1. Click the More menu present on the top right corner of the page.
2. Hit the Settings options, then select Privacy and security.
3. There would be this option of Site settings, click on it.
4. Under Content, select option- Cookies and site data.
5. Select on See all cookies and site data option. Here, in the search box, type “Intuit” to find Intuit cookies.
6. The Remove all shown choice has to be selected or simply tap on the Trash can icon.
7. Now restart the browser to observe alternations.

After completing the settings for Google Chrome you can move onto the next step.

For Mozilla Firefox

1. Launch Mozilla Firefox; select Firefox from the top left corner, beside the apple icon.
2. Click on Privacy & Security after selecting Preferences.
3. Under Cookies and Site Data, select Manage Data.
4. Search for Intuit by typing “intuit” in the search box, and press Enter to get Intuit cookies.
5. Select Remove All Shown and save it by selecting Save Changes.
6. Restart Mozilla Firefox to notice changes.

After finishing off settings in Firefox you can move to the next step which includes points to change the settings for Safari.

For Safari

1. Select the Safari menu after launching Safari; the menu is visible on the top left section, beside the apple icon.
2. Select Preferences, then select Privacy. Hereafter choose Manage Website Data.
3. To find Intuit cookies, type “intuit” in the search box.
4. Click on Remove All, then hit Remove Now. Get set the Done option.
5. Now restart Safari to observe the changes.

Clearing cache and cookies will not only enable Payroll work, but it will also solve other issues like- loading QuickBooks pages, exporting data or reports, and the time taken to load pages.

You QuickBooks Payroll might have started working after executing these set of steps. If not then you can follow the next solutions which explains how you can enhance the performance of your QuickBooks Online and also throw out QuickBooks Payroll Not Working issue.

Solution 2: Boost the performance of QuickBooks Online

Intuit is leaving no stone unturned to enhance the functioning of QuickBooks Online. Nevertheless, there are a few factors that ruin the whole plan, like the system’s RAM, processing power, and internet speed. Check if:

1. It is highly suggestive that you use Google Chrome to open Intuit’s application. If you already are, then check if it is the latest version only. To do so, go to the Chrome menu, then click on Help, then click About Google Chrome.
2. The bandwidth of your internet connection. Run a Google Speed Test to know your standard speed and evaluate to ensure it is not the cause of slow processing. Also, the claimed speed for Mobile connections may not be catered as it is.
3. The operating system must be of the latest version and should meet the System Requirements to get QuickBooks Online run perfectly.

Checking these pointers must have improved the performance of QuickBooks Online. If not then you should hurry and connect with one of our QuickBooks Professionals to fix this issue Quickly and effectively.


When you are done performing both of the solutions prescribed above, your error- QuickBooks Payroll not working– must have been resolved. We hope now you can get your Payrolls working. However, if the error continues to exist, without any delay, contact our Payroll Customer Service professionals at +1-855-948-3646 for elaborated and comprehensible guidance.


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