QuickBooks is an accounting software that helps businesses with their day-to-day operations. It caters to the needs of its users by helping them perform functions like tracking sales, sending invoices, etc. With ease. But like any other software, QuickBooks is also prone to errors and glitches. Sometimes users face issues wherein QuickBooks keeps crashing or QuickBooks closes unexpectedly. In this article, we are going to talk about this error and discuss what to do if QuickBooks crashes when opening company file to help you perform operations on QuickBooks without any hassle.
If you are unable to understand the steps to resolve the issue or need help with the same, you can reach out to us at 1.855.738.2784 to get assistance from our technical team.
Why does QuickBooks Keeps Crashing?
This issue arises probably because of one or more of the following reasons –
- You are trying to access the file incorrectly.
- The QBW file is already opened on the sharing network by a different user.
- You are using an incorrect version of QuickBooks to access the files.
- The software can crash when the files and reports are set to open automatically.
Fixing the QuickBooks App Keeps Crashing Error: Some Points to Keep in Mind
- Firstly, check if it’s QuickBooks or your company file that is causing the problem.
- Ensure that you are opening the correct file type. It needs to have the QBW file extension.
- Try opening the sample company file by turning off QuickBooks hosting mode. Then, move the file to your Desktop.
- Try renaming the transaction log and network data files.
You may read also : QuickBooks Subscription Has Lapsed
Step-by-step Guide to Fix the Issue
Now let’s go through the steps involved in resolving the QuickBooks crash problem –
Step 1 – Checking the File Type
Check that you are opening the correct file. The File should have the QBW extension. You cannot access the portable and backup files using the QBW extension. Once you have checked the file type, try opening the company files and if QuickBooks is still crashing, try the other troubleshooting steps.
Step 2 – Disabling the QBCF Monitor Service
Try disabling the QBCF monitor service to help fix the issue.
- End the QBCFMonitorService.exe process. Open the task manager by pressing Ctrl+Shift+Delete.
- Go to the Processes tab and click the Image Name header. It will display the processes in alphabetical order.
- Now, select QBCFMonitorService.exe and click on End Process. Click Yes.
- Open the Run window by pressing Windows + R and type services.msc. Press OK.
- Find QBCFMonitorService on the appeared list by scrolling down.
- Open Properties and choose the Startup type as Disabled.
- Click on Apply and OK.
This will help disable the service. Try opening your company file to check if the issue is resolved.
Step 3: Identifying what is causing the Problem
Knowing whether it is the company file or QuickBooks which is causing the QuickBooks crash will help you fix the QuickBooks crashes when opening company file issue.
- Type File Explorer on the Windows Start menu. Open the explorer.
- From the QuickBooks folder, try locating the QuickBooks.exe file.
- Press the Ctrl key and double-click on the QuickBooks software icon.
- Release the Ctrl key only after you see the “No Company Open” window on the screen.
- Now open the company file and if it does not open, try opening a sample file.
If both the files don’t open, you need to repair QuickBooks. For this –
- Run the QB diagnostic tool.
- Run the Quick Fix my Program.
- Perform a clean installation.
Step 4: Disabling Workstation Hosting
Turning off hosting on the workstation disables the multi-user mode which can help in accessing the company files.
- Open QuickBooks Desktop on the server computer and open the File menu.
- Go to Utilities > Host Multi-User Access.
- Now, switch the settings and repeat the above steps.
- Select Stop Hosting Multi-User Access and reset the multi-user mode.
Step 5: Changing the Location of Your Company File
Opening the company file from a different location can help fix any location issues causing QuickBooks to crash. Copy the file to your desktop from its original location and try to access it from the new location.
- Search for the File Explorer on the Start menu.
- Locate the company file folder from the File Explorer window. Make sure that the company file is saved with a QBW extension.
- Copy the company file by right-clicking on it and then, paste it onto your desktop.
- Now right-click on the file in the new location and rename it. The name should be such that, that it is easy to locate the folder.
- Click on Open or Restore Company on the File menu.
- Select the file you moved to the new location and select Open.
- Try to access the file. If you are able to access it then, there was an issue with the location of the folder.
- Change the name of the original file that you copied to the new location to ensure that there is no mix-up in the file names.
Step 6: Renaming the Transaction Log and Network Data Files
These files help in smoothly running QuickBooks. You can resolve the issue by changing the names of the transaction log (TLF) and network data (ND) files.
- In the Windows search bar, type File Explorer and open it.
- Locate your company file folder and find the files that have the ND and TLG extensions.
- Right-click on the files and rename them by choosing the Rename option.
- Add .OLD at end of the file names and launch QuickBooks again.
- If you still can’t open the company file you can try renaming the TLG and company files only. Avoid renaming the ND file. Now try to open the company files again.
The above-detailed steps can help fix the QuickBooks crashes when opening company file issue. If you tried all the steps and the problem still occurs, you might need professional help to resolve the QuickBooks crashing issue. For this, you can reach out to our technical team at 1.855.738.2784 and we will provide you assistance with the same.
You may read also : QuickBooks Unrecoverable Error